Master the art of workplace communication to improve productivity, increase job satisfaction, and build stronger professional relationships. This comprehensive 30-minute online course is designed to equip you with the essential skills for effective verbal, non-verbal, and written communication in any organizational setting.

Effective communication is the cornerstone of a successful business environment. This course will guide you through the fundamental types of communication, teach you how to overcome common barriers, and provide practical techniques for everything from email etiquette to conflict resolution. By the end of this training, you will be a more skilled and valuable member of your workplace, able to exchange information and ideas with clarity and confidence.

Who Is This Course For?

This course is designed for all employees who want to enhance their communication skills to foster better collaboration, advance their careers, and contribute to a positive and productive work environment.

What You Will Learn

This course is structured into three key sections, covering the full spectrum of workplace communication:

1. Fundamentals of Workplace Communication Build a strong foundation by understanding what workplace communication is and why it's critical for success. You will learn to:

• Identify Communication Types: Differentiate between the three basic types of communication: verbal (spoken words), written (memos, data), and non-verbal (body language, gestures).

• Overcome Communication Barriers: Recognise and navigate obstacles that prevent effective communication, including physical, semantic (language differences), emotional, cultural, and psychological barriers.

2. Mastering Verbal and Written Communication Skills Dive deep into the most common forms of professional interaction. This module provides practical guidance to improve your daily communications. You will learn about:

• Interpersonal Communication: Develop skills in active listening and effective speaking to build relationships and resolve conflicts in face-to-face settings.

• Public Speaking and Presentation Skills: Understand how clear and compelling presentations can enhance your credibility, demonstrate leadership, and create opportunities for career advancement.

• Email Etiquette: Learn the rules for professional email writing, including creating clear subject lines, organising your message for readability, and avoiding common mistakes to communicate better and build strong relationships.

3. Non-Verbal Communication and Conflict Resolution Much of what we communicate is unspoken. This section teaches you to understand non-verbal cues and manage disagreements constructively. You will explore:

• Non-Verbal Cues and Body Language: Learn to interpret unspoken messages conveyed through facial expressions, gestures, posture, and tone of voice, which often carry more weight than words.

• Conflict Resolution Techniques: Discover five strategies for finding a solution to disagreements: Avoiding, Competing, Accommodating, smoothing, and others, ensuring all parties are reasonably satisfied.

• Cultural Diversity and Intercultural Communication: Gain an understanding of how cultural differences in values, beliefs, and communication styles can influence interactions, and learn key skills like empathy and open-mindedness to communicate effectively across cultures.